Privacy Policy

1. Information We Collect

We collect personal information that you provide to us, which may include:

• Name and job title
• Company name
• Phone number (including mobile numbers used for SMS)
• Email address
• Business and service location addresses
• Equipment details (make, model, serial number, condition) and service history
• Details about your service, rental, sales, or parts requests

2. How We Collect Information

We collect information in the following ways:

• Web forms on our website, such as contact, service request, rental quote, and sales quote forms
• Phone calls and text messages when you contact us or we contact you
• Email correspondence
• In person, such as when our technicians perform on-site service or you visit our facility
• Service, rental, sales, and parts transactions in the ordinary course of business

3. How We Use Your Information

We use the information we collect to:

• Dispatch technicians and coordinate service visits
• Send appointment confirmations, technician ETA notifications, and service status updates
• Provide parts order status and delivery updates
• Prepare and deliver quotes, estimates, and invoices
• Respond to inquiries and provide customer support
• Communicate with you by phone, email, and SMS/text message
• Send occasional promotional messages and special offers, where you have consented to receive them
• Improve our services and website
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as our phone/messaging platform, scheduling software, and payment processors), and only as needed for them to perform services on our behalf. We may also disclose information when required by law.

5. SMS/Text Messaging

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from WCMH, Inc. (dba WCMH Forklift).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we work to protect your information using reasonable safeguards.

7. Your Rights and Choices

You may request to access, correct, or delete the personal information we hold about you. To make a request, contact us at info@wcmhforklift.com or call (866) 500-9264. We will respond within a reasonable timeframe and as required by applicable law, including the California Consumer Privacy Act (CCPA) where applicable. You may also opt out of promotional communications at any time (reply STOP to texts, or use the unsubscribe instructions in emails).

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

9. Contact Us